Monday, October 15, 2007

CBS: Just Say No To Unfair Moderation


How CBS treats consumers:

"CBS does not care about the members that have declared their loyalty to this board, and no, there is nothing wrong with that, except for the fact that when it comes down to it, every poster on the board as well as the new traffic is another coin in the shareholders pocket."


Who is robert_green? Why is he editing posts on the CBS Jericho board when they are not breaking TOS?


"Some people want to play at this board - fine for them. I feel that clouds the very real issue here- customer service.
Also who is robert_green and why is someone who posts "blah blah blah" on the message board allowed to have moderator ability?"


From CBS Jericho message board:
"What I truly don't understand is how someone like robert_green, who appears to be a normal poster like the rest of us, had moderation capabilities?"


"Dear Mr. Robert Green,

Hello. In the future, when you see fit to edit a post, I would really appreciate a written communication from you as to why.

You see, there has been a lot of trouble with moderation on the boards lately. And since no one will return my phone calls or answer my emails - it would be a great help if the mods could offer an explaination as to why a post of thread is being deleted."


"Has anyone e-mailed Robert Green through the CBS board to calmly and politely ask him who the hell he is and how dare he edit someone else's post? CBS seems to have washed their hands of the whole message board gremlin thing. Might as well go straight to the horse's mouth."

" Yes. email returned ad undeliverable...names the address as rmonteiro2@cbs.com...interesting huh?"


"This is Robb from CBS Interactive, here is my reply - can you see me now?"
Posted by rmonterio




Who moderates the CBS Jericho board??


Prospero Clients:


Why is it that CBS has us contacting Sportsline and not Prospero?


Pay special attention to the ABC boards that Prospero is in charge of. It seems when posts are edited there, that fact is not hidden in the HTML as it is at CBS Jericho.

http://www.sportsline.com/

The CBS message boards are monitored by CBS Sportsline. They can be contacted at (954) 351-2120




"CBS has the power to stop this and doesn't. They could moderate the message board properly and professionally, they could do lots of things.

Trust me, CBS knows what happens when your website becomes a free for all. And if they don't want Jericho back, why not just shrug and say whatever.

THAT is what I think the conspiracy is. CBS does not care about Jericho fans."


"They absolutely do not. They have tried to pacify us. Look at the joke they call Fan Central. Look at the way they treated the reruns.

CBS is the joke."


"CBS cares about me as a Panther fan, but not as a Jericho fan. Nice. Sorry CBS but I visit ESPN and other sites for my sports news and fun. The only reason I ever visited any CBS website was for Jericho."


" Just got off the phone with Jeff Burkett - in charge of website content, etc
323 - 575 - 4380

I told him what was going on and asked why the mods would not respond and who we could contact other than the numbers I posted to get some answers about moderation on the CBS board.


I was told - it is not his job, he does not know who handles the moderation, he refused to give me a contact for moderation. When I asked if he would contact them and ask them to contact me his reply was - he did not have time and it was not his job.

I repeated back to him what he said and asked - if I post this to the CBS board, would this be correct and his reply was yes.

CBS does not care."




"Not everyone has the capacity to understand what is going on here, and that is OK. What I am trying to do is to document the very serious customer service issues ALL fans have regarding CBS."


"How does it look for the vast majority of posters to have no concern that posts are being deleted with no obvious violation of the TOS...does this not raise a few questions in your minds as to who is behind these deletions and why the deletions are so specific?"


"For what it is worth, CBS cannot arbitrarily edit or censor posts that do not clearly violate TOS unless they are willing to accept the responsibility of being a publisher."


So, CBS, why does someone like robert_green have the authority to delete only certain posts, which are not breaking TOS, while posts which make personal posts are allowed to remain?


Ms. Nina Tassler, President
CBS Entertainment
7800 Beverly Blvd
Los Angeles, CA 90039-2112
(323) 575-2747

----------------------------------

CBS Television Network
51 West 52nd Street
New York, NY 10019

(212) 975-4321

------------------------------------

CBS Audience Services
51 West 52nd Street
New York, NY 10019

212-975-3247 – CBS Audience Services
email at audsvcs@cbs.com

CBS Audience Services at 212-975-4321
--------------------------------



Why don't you, CBS, Sportsline, or Prospero answer our questions? This goes far beyond shoddy customer service. Jericho Rangers never give up so we will keep searching and posting about what could certainly be called censorship of our posts.




4 comments:

terocious said...

Good Question?
Good Question?
Good Question?
Good Question?
and
Good Question?

maybei said...

Amazing, isn't it?

openminded1 said...

The worst part of this, for me, has been the fact that the system CBS TOLD me to use, the instructions they TOLD me to follow are useless. I submit a question on their system, and not only is it impossible to select a category for the question that resembles anything I am communicating about, my submitted questions magically disappear with no answers.

I called Sportsline and they tell me that the moderators will be addressing the situation on the boards- which they still have not done- but they are not able to answer why my question went poof.

The reference number I got when I submitted my question is evidently meaningless. SO WHY GIVE ME A REFERENCE NUMBER?????

CBS- answers, please. REAL answers. DETAILED answers.

Rich said...

You might want to write to the EFF.org because this sounds all too familiar to me, especially because they are editing posts.

Best,
Rich